Shipping policy

Effective Date: 12th October 2025 

Thank you for shopping with Milo & Kensi – London. Below you’ll find details about our shipping process, delivery times, and responsibilities.

1. Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive an email confirmation once your order has shipped.

  • During busy periods (such as new launches, sales, or holidays), processing times may be slightly longer.

2. Shipping Rates & Delivery Times

We currently ship orders from the United Kingdom.

Domestic (UK) Shipping:

  • Standard Delivery: 3–5 business days

  • Express Delivery: 1–2 business days

  • Shipping rates are calculated at checkout based on weight and delivery location.

EU - International Shipping:

  • Standard International Delivery: 7–14 business days (depending on destination).

  • Express International Delivery (where available): 3–7 business days.

  • International shipping costs are calculated at checkout.

Please note: Delivery times are estimates and may vary due to customs clearance or courier delays.

3. Order Tracking

Once your order has shipped, you will receive a tracking number by email. You can track your package directly through the carrier’s website.

4. Customs, Duties & Taxes (International Orders)

Orders shipped outside the United Kingdom may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Milo & Kensi has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.

5. Delivery Issues

  • If your package is lost or damaged in transit, please contact us at milo.kensi@outlook.com, and we will assist you in filing a claim with the carrier.

  • Milo & Kensi is not responsible for delays caused by shipping carriers, weather conditions, or events outside our control.

  • Once your package has been transferred to the carrier, title and risk of loss pass to you.

6. Shipping Restrictions

  • We do not currently ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries.

  • If we cannot deliver to your address, we will contact you for an alternative solution or issue a refund.

7. Questions

If you have any questions about your order or shipping, please contact us:
📧 milo.kensi@outlook.com